JotForm: How secure is it?

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    Asked on January 31, 2012 at 02:25 PM

    I represent a school district in Georgia. We are starting an online school and found JotForm to be a great way for us to create an online application. However, my bosses have some reservations about how secure the will the data be that is being submitted through your forms? What assurances can you tell me to pass along to my boss to prove to them that FERPA guidlines are not or could not be violated in regardes to student information/data? Thanks for your help. 

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    Answered on January 31, 2012 at 07:23 PM


    You can enable SSL on your form to transmit the data securely. It is simple to enable SSL on forms created with JotForm just change http to https

    When getting the Embed Code you can also choose the secure form option:

    1. Open the form in JotForm

    2. Click on 'Setup & Embed'

    3. Click Embed Form

    3. Enable 'Secure Form' then copy the embed code.



    We use a 256-bit Godaddy SSL Certificate. Here is what they say about the security in their FAQ:

    What Is the Encryption Strength of Your SSL Certificates?

    All of our SSL certificates support high-grade 256-bit encryption.

    The actual encryption strength on a secure connection using a digital certificate is determined by the level of encryption supported by the user's browser and the server that the website resides on. For example, the combination of a Firefox browser and an Apache Web server normally enables up to 256-bit AES encryption with our SSL certificates. This means that depending on the Web browser and Web server that combine to establish the secure connection through one of our SSL certificates, the encryption strength of the secure connection may be 40, 56, 128, or 256 bit.

    Here are some additional suggestions to increase the security of your data:


    I hope this helps. Please let us know if you need any further assistance. Thank you so much!

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    Answered on August 13, 2013 at 11:16 AM

    What about encryption of data stored on your hosting providers' servers?


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    Answered on August 13, 2013 at 01:23 PM

    We got a very powerful cloud of servers whose storage is encrypted which provides security protection against  malicious attacks like SQL injection and denial of service (DOS) attacks. So we provide a very high security through out our hosting provider's servers for stored data

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    Answered on December 24, 2017 at 06:39 PM

    We are glad to announce that Jotform Secure Online Forms page is now available, please find detailed information about all common security related questions, on the link below: