What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm producing incorrect $ calculation

    Asked by saaba on January 31, 2012 at 03:36 PM




    Joe Rice


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    JotForm Support

    Answered by liyam on February 01, 2012 at 04:16 AM


    I will forward this matter to the development team.  Once fixed, a developer will respond to this thread.

    Thank you for your patience and we apologize for your inconvenience.

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    Answered by saaba on February 22, 2012 at 10:35 AM

    Hello liyam,

    I have been waiting for the development teams response to the incorrect calculation your form sends to PayPal. I've also noticed that there are a couple more forum members waiting for the very same solution to this probem...they too are hanging in the wind. Any idea when the development team is going to get on this???



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    JotForm Support

    Answered by liyam on February 22, 2012 at 11:11 AM

    We apologize for this delay, Joe.

    As of checking, this has already been assigned to one of our developers, and with high importance.  We will keep you posted on this matter.

    Thank you for your patience.

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    Answered by saaba on February 29, 2012 at 10:26 AM

    I understand the frenzie you folks must have gone thru re: the Godaddy shutdown...but guy's (and ladies) this is getting beyond absurd, It's been two months since I requested that you look into your own malfunctioning widget. I planned on becoming a paying subscriber for 3 additional sites that I'm responsible for...but now I'm doubtful about your tech support.

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    Answered by lfa on March 16, 2012 at 05:27 PM

    hello liyam

    have you found out yet why your paypal subcriber feature doesn't work???

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    Answered by jeanettebmz on March 16, 2012 at 05:58 PM

    Hello, I will open a ticket to 2nd level so the person who is in charge of the fix of this bug will come back to you with updates regarding to it

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    JotForm Support

    Answered by Mike_T on March 16, 2012 at 06:14 PM

    @saaba, until this issue is solved, it is possible to remove Total field from your payment form.

    As far as I know, it is sending correct amount to PayPal and showing correct ammount on PayPal payment page.

    @lfa, this issue is assigned to one of our developers, we will update this thread once we get any more information. Please note that subscription feature does work, there is just a slight problem with the total on form itself.