Can I change my username?

  • Profile Image
    paulstray
    Asked on December 09, 2015 at 11:07 AM
  • Profile Image
    Charlie
    Answered on December 09, 2015 at 01:20 PM

    You cannot change your username in your end.

    But we can do that upon your request. Please provide us at least 3 usernames (just in case the first one is not anymore available), and we will proceed on that.

    Please note that after the change, custom form URLs will not anymore work because they bear your old username, but default form URLs (the ones with the form ID) will still be accessible.

    We'll wait for your response.

  • Profile Image
    paulstray
    Answered on December 09, 2015 at 01:45 PM
    Yes please
    workplatform
    workplatforltd
    Kind regards
    Paul Stray
    sent from my iPhone
    ...
  • Profile Image
    Boris
    Answered on December 09, 2015 at 03:58 PM

    Paul, your first choice workplatform was already taken.

    Please note that your username has been changed from paulstray to workplatforltd. Please log out and log back into your account to make sure you have started a fresh session with your new username.

    Let us know if you need further assistance with this, or please don't hesitate to open a new support thread if you need assistance with anything else, and we'll be happy to help.

  • Profile Image
    paulstray
    Answered on December 09, 2015 at 04:45 PM
    Hi thank you for the prompt response, the username workplatformltd doesn't seem to work though?
    Kind regards
    Paul Stray
    sent from my iPhone
    ...
  • Profile Image
    Boris
    Answered on December 09, 2015 at 06:10 PM

    Hi Paul.

    I have copy/pasted your desired usernames exactly as it was provided in your earlier email, and it seems you may have had a typo there. Your new username was set to workplatforltd. Notice that there is no "m" in "platfor".

    As I understand it from your last email to us, you actually wanted to use workplatformltd as your username instead. Please note that your username has just been updated to workplatformltd (with "m").

    Kindly re-login, and let us know if you experience any other issues or inconvenience. We'll be happy to help, as always. :)

    Thank you.