What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing field on email notification

    Asked by redlineadvantage on December 09, 2015 at 11:34 AM

    Hello,

     

    I have a form called: Redline In-Store Review

     

    On the form there is a filed called :

    Do you see the Missing Photo Report EACH visit

     

     

    It displays on the form online but once the form is submitted it doesnt come through in the email notification (screenshot below) even thought its filled out.  All of the other fields are there just not that one

     

    Please help

     

    Page URL:
    https://form.jotform.com/52666533735159

    Screenshot
    form email email email notification review hello all
  • Profile Image

    Answered by Carina on December 09, 2015 at 02:04 PM

    It seems that you might have customized the email notification. Even though it is possible to edit/customize the email notification, it will stop updating automatically with each form update. This means that if you make changes to the form after editing the email notification, you'll need to create a new one or to just manually add the missing field:

    You can see here more details:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Let us know if we can assist you further.