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Sorry for this inconvenience. I have verified and noticed that your were charged twice. You were charge once with PayPal and the second with FastSpring. Before we do anything could you please indicate which method you would like to use (PayPal or FastSpring). Once we have this, we will give you a refund of $199 on the other payment.
thanks for your explanation. I would like to pay by FastSpring.
Please delete the invoice referred to the wrong payment.
I'm waiting to receiving the refund on my paypal account for usd 199.00.
Could you please send me the confirmation of the refunded?
Thanks a lot for your help.
JotForm Support Manager
We have canceled and refunded the Paypal subscription.