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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Double Payment

    Asked by fondoambiente on December 09, 2015 at 11:55 AM

    Good morning I would like to know why there are two bills and two charges for the service? See screenshot.
    Many thanks

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    Answered by victor on December 09, 2015 at 02:35 PM

    Sorry for this inconvenience. I have verified and noticed that your were charged twice. You were charge once with PayPal and the second with FastSpring. Before we do anything could you please indicate which method you would like to use (PayPal or FastSpring). Once we have this, we will give you a refund of $199 on the other payment.

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    Answered by fondoambiente on December 09, 2015 at 03:49 PM

    Dear Victor,

    thanks for your explanation. I would like to pay by FastSpring.

    Please delete the invoice referred to the wrong payment. 

    I'm waiting to receiving the refund on my paypal account for usd 199.00.

    Could you please send me the confirmation of the refunded?

    Thanks a lot for your help.

    Kind regards

    Marco Caputo


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    JotForm Support Manager

    Answered by Jeanette on December 09, 2015 at 06:27 PM

    We have canceled and refunded the Paypal subscription.

    Kind regards.