What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrade and refund

    Asked by centarpsr on December 09, 2015 at 12:59 PM

    Dear Jotform, 

    I upgrade to Bronze status last month, however, I was not under the impression that this would set off automatic monthly paymnets, but that I would be at least prompted for the following payment. I no longer need the subscription. The payment for December was made yesterday. is it possible to downgrade now and receive a refund for the payment made yesterday?


    Thank you, 

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    Answered by victor on December 09, 2015 at 03:38 PM

    Thank you for contacting us. We will be glad to assist you with this. Since you are using PayPal, please cancel your subscription in Paypal. Once you have cancelled, please let us know so we may proceed on your refund.