my updated subscription is not showing?

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    celebratelife
    Asked on January 31, 2012 at 06:32 PM
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    idarktech
    Answered on January 31, 2012 at 07:47 PM

    Hi,

    I have checked your payment receipt and found one problem on it. In the JotForm Login Name field, you entered your name instead of your JotForm username. This is the reason why your upgrade did not reflect into your account.

    I have now manually upgraded your account to Premium. Kindly logout and logback in to take effect.

    If you have other concerns or inquiries, please do let us know. Thank you for subscribing to JotForm!