What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paid subscritpions is iver and should not be

    Asked by stueadie on January 31, 2012 at 07:14 PM

    Hi, the paid subscriptions is saying 12 out of 10, there were only actually 9 completed tranactions. the other 3 were tests and were never completed. Can you please reset the monthly limit. Thanks STU

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    JotForm Support

    Answered by idarktech on January 31, 2012 at 08:08 PM


    Submissions counter automatically resets by it self every first day of the month. Today is February 01, I'm on GMT+8, maybe sooner or later the monthly cycle will start in.

    Furthermore, I have also cleared the 3 test submissions, so your account should now be activated shortly. Please let us know if you have further questions. Thank you so much!