PayPal form "Go to Payment Page" not working

  • Profile Image
    Asked on December 09, 2015 at 07:10 PM


    I have created paypal payment form, when I press the button "Go to payment page" it doesn't take to PayPal page. I get a Thank you message on screen? I have configured my paypal email in account settings. Thanks

  • Profile Image
    Answered on December 09, 2015 at 11:42 PM

    I made a test submission using your jotform and the Paypal payment was working at the time.

    See image below when I did the test.

    Please take note that you have set the Paypal payment as NOT *Required. Meaning the form can be submitted without any payment submission. In this case, the form will directly go to the Thank You page.

    You may want to set the Paypal option as Required field so that it will always require payment and submission will go to Paypal first.

    Let us know if you need further assistance.