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    I'm receiving the form email from the same sender name

    Asked by Jeffrey Goldin on December 10, 2015 at 10:57 AM

    On my reservation form, when I receive an email it always has the same person's name showing who from. It did this before and it was never fixed.

    reservation form form email sender name
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    JotForm Support

    Answered by Welvin on December 10, 2015 at 12:04 PM

    You have selected the "Passenger Name" field as your Sender Name so this should be unique for every submission. But I think you are seeing the emails in a thread so I would suggest putting the name field in your subject line. Example:

    This way, you will receive each submission as a new thread instead of just a single thread with the same subject line (New Reservation).

    Please do not hesitate to get back to us if you need further assistance about this matter.