What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    cancel PayPal subscription

    Asked by ordermechelles on December 10, 2015 at 11:30 AM
    cancel PayPal
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    JotForm Support

    Answered by david on December 10, 2015 at 12:18 PM

    Hi,

    I checked our records and it looks like you have a PayPal based subscription.  These are cancelled manually on our end and take a bit more time to process.  You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    If you have any further questions, let us know and we will be happy to help.