What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please I will like to deactivate my account.

    Asked by t_teche on December 10, 2015 at 11:36 AM

    Please can my account be deactivated?

    my account deactivated
  • Profile Image

    Answered by Sammy on December 10, 2015 at 12:33 PM

    I have checked you account and it appears it was auto-suspended.

    This happens if you happen to have form that collects sensitive user information in case this would be the VISA Secure Payment form, you can revise the form to exclude the credit card collection fields to allow re-activation of your account.

    If you do not intend to use your account you can confirm if you want it deleted permanently.