What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I upgraded my account to Bronze... Still I received overlimit message

    Asked by angeleighia on December 10, 2015 at 12:23 PM
    I upgraded my account to Bronze... was told here I should be set - yet today I received another email: 

    You have currently reached the limits of your account. Your forms will be disabled Friday at 12pm EST. Free accounts are limited to 10 payments per month. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    ******

    Thanks for using JotForm, 

    JotForm Team
    http://www.jotform.com/
  • Profile Image

    Answered by angeleighia on December 10, 2015 at 12:30 PM

    My account is bronze? soooo?

  • Profile Image
    JotForm Support

    Answered by Kiran on December 10, 2015 at 12:42 PM

    Yes. I see that your account is holding Bronze monthly subscription. You can also see that the same from your account Billing section. It looks like there is an issue with our system which didn't remove the overlimit flag after upgrading your account. I've removed the overlimit flag now on your account. Your account is in good shape now.

    Sorry for the inconvenience this may have caused. Thank you!