What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changing payment plans

    Asked by napmnh on December 10, 2015 at 12:42 PM

    I want to go back to the starter payment plan but when I choose "Downgrade" it looks like I am cancelling it all together. I don't want to lose my account, just go back to the starter until we need to upgrade. Thanks.    

     

         http://www.jotform.com/?formID=52773611228960            

    Page URL:
    www.ism-nh.org

    plans payment plans JotForm www thanks my account
  • Profile Image
    JotForm Support

    Answered by david on December 10, 2015 at 01:27 PM

    Hi,

    The cancellation is only in regards to your subscription.  Your account and forms will remain active after your cancel as long as you remain below the Free account limits.  Cancelling will indeed set you back to a Free account and you will not have any issues or changes with your forms.

  • Profile Image

    Answered by napmnh on December 10, 2015 at 01:45 PM
    Thank you very much!
    Have a great day,
    Gail
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by david on December 10, 2015 at 01:58 PM

    You are very welcome, you do the same!