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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stripe fees for customer?

    Asked by TheRecClub on December 10, 2015 at 05:39 PM

    Hi, 

    I understand that Stripe charge fees to the vendor (me) but do they also charge the customer a fee as well?

    I know this isn't strictly a Jotform question but as we've just successfully finished using a form with Stripe for an event (brilliant! thank you!) someone has suggested that the customers would also be paying additional fees (and we're panicking a bit). 

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    JotForm Support

    Answered by EltonCris on December 10, 2015 at 08:21 PM

    Hello,

    First off, although this isn't part of your question, Jotform does not charge anything for using any of the integration. Any extra charges (if there's any), are possibly made by the 3rd party services your form is integrated to.

    So for this question, as far as I know (like any other payment gateways), Stripe does not take extra charges on the customer side, instead only on the merchant unless the payment option made was "charged later or payment authorization" as per explained by Stripe here https://support.stripe.com/questions/why-does-my-customer-see-an-extra-1-00-charge-on-their-statement.

    Hope this information helps!

     

     

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    Answered by TheRecClub on December 16, 2015 at 03:37 PM

    Thank you EltonCris. Very helpful!