Why can I no longer email my form?

  • Profile Image
    JenniferR
    Asked on February 01, 2012 at 10:42 AM

    Each time I would like someone to fill out my form, I email it to them via the 'embed' section on the site.  A few days ago, I was met with a screen that said 'This feature is currently unavailable.' and won't let me email the form out.  Is the site down or is there a separate issue here?

  • Profile Image
    fxr
    Answered on February 01, 2012 at 12:36 PM

    I am not quite sure what you mean. 

    Do you a have a link to your site where there is happening? Please also explain the steps I need to take to see the error message so that we can take a closer look. 

  • Profile Image
    JenniferR
    Answered on February 01, 2012 at 02:56 PM

    I don't have a forum in which to post any sort of icon or link to the jotform, so I have always used the 'email' function which is found under the 'embed' menu - it's actually the last icon on the resultant pop-up menu that comes up.  Usually when I click the 'email' icon, the menu slides across revealing an email template where I can type my message along with the intended address to where it should be sent.  The recipient receives my message with a link to the form.

    This process no longer works and when I try, I am met with the message: This feature is currently unavailable.

    Thoughts?

  • Profile Image
    fxr
    Answered on February 01, 2012 at 06:22 PM

    Oh, I see what you mean now.

    I have justed tested that feature and it is working fine. 

    Are you able to try it on a different web browser? just to make sure it isnt cache or browser related.