What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have saved amendments to my form, these amendments show in preview but are not showing on view form?

    Asked by BlueprintStudios on December 11, 2015 at 08:43 AM

    I have amended fields on out Big Room Enquiry form. These show in preview after saving but are not on the final form when i go to view? I have saved, logged out and logged back in but still not updating.

    preview saved view form
  • Profile Image
    JotForm Support

    Answered by Boris on December 11, 2015 at 11:50 AM

    I have checked your form named Blueprint Recording Studios Big Room Enquiry Form, and it is showing as last edited on 2015-12-11, which is today.

    Can you please check if the amended fields are visible on your form when you are accessing it directly over its link:

    https://secure.jotformeu.com/form/53413549503352

    I would also kindly ask you to please provide the link to where you are viewing the final version of the form, so that we can check if there may be any issues with the way how the form is embedded into your site.

    If you see your form correctly over its direct link above, but it doesn't show as updated when you are viewing the form on your website, I would recommend re-embedding the form into your website by using our iFrame embed method, to make sure that the form is embedded with its latest code.

    Please let us know how it goes, and if the issue still persists, it would be great if you provide us with the link to the page where this issue is manifesting for you - so that we can take a closer look at what might be causing it and how to fix it. Thank you.