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    Email conditions sending out to multiple emails

    Asked by ISAMRequest on December 11, 2015 at 12:08 PM

    Hello there,

     

    I have a unique request. Currently my email conditions are sending out to multiple email addresses separated by commas. This works great. Now, by that logic each person is receiving the form individually as opposed to being in one email with everyone's email being included. I was curious if there's anyway, perhaps by a separating them with a different punctuation, to continue with the latter situation where the form was sent out to the entire group with everyone cc'd on the same email just so that it's seamless into everyone conversing in one thread. Does that make sense?

    Page URL:
    https://form.jotform.com/53194995124160

    Emails email conditions email unique different separating
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    JotForm Support

    Answered by david on December 11, 2015 at 02:49 PM

    Hi,

    You could set up multiple "reply-to" addresses for your notification.  That way, any replies would go to all the addresses listed instead of a single address.  There is a small workaround involved in doing so, but nothing major.  Here is our discussion on how to accomplish this:

    http://www.jotform.com/answers/219105-Multiple-Reply-to-emails-defaults-to-noreply-jotform-com

    Essentially, you would need to have a hidden field in your form that has all of the "Reply-to" email addresses by default.  Then you would set your "Reply-to" field in your notification to this field.  That in turn will populate your "Reply-to" field in your notification with those addresses.

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    Answered by ISAMRequest on December 11, 2015 at 03:25 PM

    Hi David,

     

    So as I'm reviewing this option, if I wanted the requestor to provide their email address and I set the "Reply-to Email" to the email field, your solution would then remove the option for the receiver to reply to the requestor. Also, I have about 20 different conditions, if I were to go this route, would I need to create 20 different hidden fields with those emails? And at that point, how do I specify the "Reply-to Email" goes to that specific email group? Thanks again.

  • Profile Image
    JotForm Support

    Answered by david on December 11, 2015 at 03:41 PM

    You could set up a group email address and forward the conditional email to that address instead.  As for the hidden box, my apologies, it can now be found under the widgets section:

    It would indeed remove the ability to reply directly to the the person who submitted the form.  Since the conditional emails trigger individually, a group address is likely your best bet.

  • Profile Image

    Answered by ISAMRequest on December 11, 2015 at 03:52 PM

    Thank you so much for your clarification and solutions!!!

  • Profile Image

    Answered by ISAMRequest on December 14, 2015 at 11:17 AM

    Okay, I have another question. If I wanted the reply to go to the requestor's email address that they provided in the email field, is it also possible to add in a secondary email field where the reply would go to both requestor's emails? Also like a "reply all"? Thanks.

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    JotForm Support

    Answered by BDAVID on December 14, 2015 at 02:04 PM

    If you want to include the requester's email address, that they provide in the email field, to be included in the Email Notifications costume field "Reply to all",  I would suggest you the following:

    1) Add a Form Calculation widget:

    Inside this widget add the list of email addresses where the submission should go to, and also, the field that contains the requester's email address:

    Make sure is set as text field:

    2) Then add a second Text Box field that will be assigned as the "Reply to email" in your notification:

    3) Create a condition to pass the Forms Calculation field total value to the Text Box field:

     

    This is the result: https://form.jotform.co/53475393631864

    Once you make sure it works on your end, you can hide the fields by click on the gear icon, and clicking on Hide Field:

    Hope this helps.

  • Profile Image

    Answered by ISAMRequest on December 14, 2015 at 03:01 PM

    Is there a way for the requestor to input multiple emails?

  • Profile Image
    JotForm Support

    Answered by BDAVID on December 14, 2015 at 04:44 PM

    In that case, I would recommend use a normal Text Box field instead of the Email field, and instruct the user to enter more than one email address separated by a comma and space:

     

  • Profile Image

    Answered by ISAMRequest on December 14, 2015 at 05:05 PM

    Sounds great. This worked out perfectly to where the receiver was able to hit reply all and it replied back to the multiple requestors. I was curious if there's a way where if the condition has the form going out to multiple people, is there a seamless way for all of the receivers to be on one email so that if one person hits "reply-all" it goes back to the requestor(s) as well as everyone in that group of receivers? I currently have about 20 different conditions where forms are individually sent to each individual in that condition's group and I want it so that everyone involved is included in one email as oppose to individual emails. Thanks in advance!

  • Profile Image
    JotForm Support

    Answered by BDAVID on December 14, 2015 at 06:54 PM

    In this case, you could do the following:

    1) Add a Text Box field(hide it), and enter all the Receivers email addresses as the default value(separated by a comma and space):

    2) Copy the name value also:

    3) Create an autoresponder: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    4) In the Reply-to E-mail paste the name value of the field that contains all receivers email addresses, and assign in the Recipient E-mail the field where the person who is filling the form inputs his email address(s).

    Result:

    Let us know if you need more help, we will be happy to assist you.