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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    This form is currently unavailable! Error

    Asked by veinternational on December 11, 2015 at 12:48 PM

    This is happening with two of my forms. I haven't encountered this yet and when I searched around it looks like an issue that needs to be fixed on JotForm's end. If there's a solution I can put in place, please let me know.

    Page URL:
    https://submit.jotformpro.com/submit/53416360301948/

    Screenshot
    My Forms JotForm solution and
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    JotForm Support Manager

    Answered by Jeanette on December 11, 2015 at 05:12 PM

    You must update the Embed code you are using, I just tested the direct link and it works, so it appears you have the incorrect one , so simply grab a fresh embed code and that should solve the issue.

    https://form.jotform.com/53416360301948

     

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    Answered by veinternational on December 11, 2015 at 05:30 PM

    This was the error message I received when testing the form from the Preview Form view on JotForm.

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    Answered by Sammy on December 12, 2015 at 05:06 AM

    I tested you form in the form builder preview mode and it was loaded correctly without any issues, could you try loading the form in the preview mode again.

     

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    Answered by veinternational on December 13, 2015 at 09:19 PM

    The issue appears upon attempting to submit the form, not when previewing the form.

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    JotForm Support

    Answered by ashwin_d on December 14, 2015 at 08:57 AM

    Hello veinternational,

    I did check your form #53416360301948 and did not find any issue with that. I was able to send a test submission successfully. Please check the screenshot below:

     

    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by veinternational on December 14, 2015 at 05:55 PM

    Issue is still occurring with https://form.jotform.com/53444485720962?

    This form is not embedded anywhere yet and the issue occurs when I'm testing the form from the preview view. 

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    JotForm Support

    Answered by Kevin_G on December 14, 2015 at 09:55 PM

    Hi,

    I was able to replicate your issue as well, however, this message only is shown when a form is disable, I cloned your form and when trying to submit it I got the same message, I have disabled my form and then enabled it again, after doing it I was able to submit the form without any issue : 

    Please, refer to this guide in order to know how to Enable/Disable a form : http://www.jotform.com/help/180-How-to-Enable-Disable-a-Form

    This is my cloned form : https://form.jotform.com/53478623210957 

    Please, try it and let us know if it works for you.

    Regards.

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    Answered by veinternational on December 15, 2015 at 11:34 AM

    That worked! Thanks for the help. May I recommend an update that has a more visible notification when a form is disabled from the admin dashboard? It's not as obvious when it's hidden in the drop-down and when multiple people have access to one account, it would be a nice feature. 

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    JotForm Support

    Answered by ashwin_d on December 15, 2015 at 12:11 PM

    Hello veinternational,

    On behalf of my colleague, you are welcome. 

    Please be noted that when a form is disabled, the appearance of the form changes in the "My Forms". Please check the screenshot below:

     

    Thank you!