How can I downgrade my subscription?

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    Asked on February 01, 2012 at 01:36 PM
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    Answered on February 01, 2012 at 01:57 PM

    Hi Jess,

    At the bottom of your, there is an Account Setting button and when you click on it you will then see a Cancel button, click that and it automatically downgrade your Premium account to free (basic account).


    Hope this information helps you on downgrading your account. Thank you for using JotForm!

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    Answered on February 01, 2012 at 03:42 PM

    You have subscribed via Paypal, 

    Please follow this procedure to cancel it:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    Please advise if you have any problems with that.