Trying to downgrade account

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    Asked on December 12, 2015 at 04:13 PM

    I have 2 accounts.  Am trying to downgrade this one to FREE.  I have upgraded the other to premium.  Why are you making it a hassle for me?


    Roman Lubynsky

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    Answered on December 12, 2015 at 07:31 PM

    Hi Roman,

    You can cancel and downgrade the subscription by following this user guide:


    Let us know if you encounter any difficulty following the guide.