What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Dont receive my emails..

    Asked by esdx256 on December 12, 2015 at 05:01 PM

    Hi,

    There times that my customer submit the form and I don't receive any emails.. please help.

    Emails receive and times
  • Profile Image
    JotForm Support

    Answered by BDAVID on December 12, 2015 at 07:46 PM

    I checked the email notification for your form: https://www.jotform.com/93292513364, and the recipient email is not in bounce list, also, upon checking our mail logs, I see good delivery is shown:

    Please check in your spam folder. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com