- getbridgetteAsked on December 12, 2015 at 08:17 PM
In the forums I read that the fix could be using the iframe imbed method. I tried this with one form by replacing the jot form short code with the iframe imbed code and the result was that the form didn't show up at all on any device. Please help. This issue is affecting about 5 forms on my site and basically makes my site useless.
For the example url below I am providing a link to and screenshot of my locations page, instead of the contact page which I mention above. I am doing this because the contact page, as I mentioned above, now has no form whereas the location page shows a form that is cutoff.
- JotForm SupportKevin_GAnswered on December 12, 2015 at 08:25 PM
Thank you for contacting us.
I have checked the link to your form and I'm unable to load it :
But, I would suggest you to use the IFrame method to embed your form, in order to avoid issue, this is the guide to get the IFrame code : http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Please, let us know if it works, if not, provide us the correct link where is embedded your form, we will take a look and will help you to fix it.
- getbridgetteAnswered on December 12, 2015 at 08:49 PM
- JotForm SupportBDAVIDAnswered on December 12, 2015 at 09:54 PM
Remove the current code, get the Iframe code again, before you embed the code, paste it in a text editor like WordPad, you will notice two part of codes, only copy and embed the iFrame part in your webpage, example:
Make sure to set enough height so your form shows all, and also set the scrolling property to "yes" if needed, example:
Let us know if you need more help, and if you have another question please open a new thread, we will be glad to assist you.
- getbridgetteAnswered on December 13, 2015 at 03:35 AM
- JotForm SupportMikeAnswered on December 13, 2015 at 08:18 AM
If you need any further assistance this, let us know. We will be happy to help.