What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't download files uploaded through our form

    Asked by hequiroga on December 13, 2015 at 01:57 AM

    Hello,

    I can't download the document uploaded. It says access denied. I attached a screenshots. It says access denied. I get this from the email notification, and even when I log in into my account and find the the link. 

     

    Can you please guide me? Any help would be appreciated. 

     

    Thank you. 

    Page URL:
    http://www.quirogalawoffice.com/Spokane-Employment.html

    Screenshot
    email notification xml file error download file uploaded file error message unable to download
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 13, 2015 at 05:58 AM

    I would like to apologize for any inconvenience this have caused you. Is this happening to all of the file uploads on all submissions on that form embedded on the website you have included in your post?  If it's happening on just one submission and a particular upload, it is possible that the file is broken or the upload is was not completed for some reasons(maybe internet connection issue) before the form was submitted. If that's the last submission on your form, can you try making another submission and try to see if you will have the same error when you try to download the upload from your test submission. 

    You may also try to ask the submitter to re-submit the form using an edit link of his/her submission. Let us know if you need help in getting or creating the link. Also, please provide us the details of the submission where you have encountered the issue so we may check it also on our end. 

    Please do get back to us if you need any further assistance. Thank you.