Account suspended due to phishing suspicious.

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    gabrieleorlini
    Asked on December 13, 2015 at 09:57 AM

    Hello,

    from today 13th decembre (I think) my forms are disabled and I don't know why!!!

    I see the form in the editor, I can edit or modify, but when I try the preview appears the message:

    Form not Found. This form is disabled.

    ?????

    this append with all my form (just two forms)

    Can you help me, please??!!??

  • Profile Image
    Kevin_G
    Answered on December 13, 2015 at 11:18 AM

    Hi,

    Thank you for contacting us.

    I have checked your account and seems has been suspended due to phishing suspicious, but I can see your forms are clear, I see your forms are not in English, I would suggest you to use our Multilingual feature and set English as the default language and then user another language.

    This is the link to our Multilingual tool : http://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    I have re-activated your account and now you should be able to load your forms normally again.

    Please, let us know if you need more help, we will be glad to assist you.

    Regards.

     

  • Profile Image
    gabrieleorlini
    Answered on December 13, 2015 at 02:59 PM

    Thanks Kevin,

    I've set English as the default language now, and I'll use your Multilingual tool

    Thanks again

    Gabriele

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    jonathan
    Answered on December 13, 2015 at 06:09 PM

    Hi Gabriele,

    Contact us again anytime if there is more we can assist you with.

    Cheers