What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended due to phishing suspicious.

    Asked by gabrieleorlini on December 13, 2015 at 09:57 AM


    from today 13th decembre (I think) my forms are disabled and I don't know why!!!

    I see the form in the editor, I can edit or modify, but when I try the preview appears the message:

    Form not Found. This form is disabled.


    this append with all my form (just two forms)

    Can you help me, please??!!??

    Page URL:

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    JotForm Support

    Answered by Kevin_G on December 13, 2015 at 11:18 AM


    Thank you for contacting us.

    I have checked your account and seems has been suspended due to phishing suspicious, but I can see your forms are clear, I see your forms are not in English, I would suggest you to use our Multilingual feature and set English as the default language and then user another language.

    This is the link to our Multilingual tool : http://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    I have re-activated your account and now you should be able to load your forms normally again.

    Please, let us know if you need more help, we will be glad to assist you.



  • Profile Image

    Answered by gabrieleorlini on December 13, 2015 at 02:59 PM

    Thanks Kevin,

    I've set English as the default language now, and I'll use your Multilingual tool

    Thanks again


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    JotForm Support

    Answered by jonathan on December 13, 2015 at 06:09 PM

    Hi Gabriele,

    Contact us again anytime if there is more we can assist you with.