What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't receive a notification email

    Asked by CallingtonColts on December 13, 2015 at 02:32 PM

    I have added a notification email address and I receive the TEST emails, but I a not receiving any emails when the form is completed by someone.

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    JotForm Support

    Answered by jonathan on December 13, 2015 at 05:51 PM

    I checked your jotform http://www.jotformeu.com/form/53283704249357 and I found the cause of problem.


    There was no email address set on the Recipient E-mail box. 

    Please add the email address you wanted the form submission email to go to.

    user guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Let us know if issue persist.