What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro error on live configuration: "This transaction cannot be processed due to an invalid merchant configuration"

    Asked by ASSETAviation on December 13, 2015 at 06:31 PM

    Hi I am trying to use PayPal Pro . Test in sandbox was successful. However after publishing the form and trying to process payment I get the following error. Does PayPal Pro support Australian merchants? If yes, what could be an error?

    Invalid Configuration

    This transaction cannot be processed due to an invalid merchant configuration.

    sandbox transaction invalid merchant
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    Answered by Ben on December 14, 2015 at 06:06 AM

    Unfortunately PayPal Pro is only available for US, Canada and UK.

    You can use PayPal Standard or PayPal Express, but for Express you need to have your PayPal account activated for the same - this is usually as simple as sending an email to PayPal support requesting the same and they tell you if your account is already enabled to use it or if not, that they have enabled it for you.