What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not working

    Asked by affordableprint on December 13, 2015 at 08:42 PM

    I am trying to send me test emails and it isn't loading a file -

    I want to use this form for people to order a product and I will then prepare a paypal invoice to send to them.

    I am new user.

    Page URL:

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    JotForm Support

    Answered by ashwin_d on December 14, 2015 at 08:36 AM

    Hello affordableprint,

    I am not sure if I have understood your question correctly. I did try to check the webpage URL which you have shared in your question but that does not seems to work. Please check the screenshot below:


    Do you mean to say that you are not able to upload any file in your form? I did check your last edited form and did not find any issue with that. I was able to upload file and submit your form successfully. Please check the screenshot below:


    I would suggest you to please explain your question a bit more in detail and we will surely help you. You may also like to share a screenshot of the problem as well. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!