What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can the PayPal link be taken to a new window instead of the current window?

    Asked by mlunderhill on December 13, 2015 at 10:41 PM

    I  need for the submitter to be returned to the form to submit it to membership. 

    Page URL:
    http://underhillsociety.org/cpage.php?pt=50

    new window current
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 14, 2015 at 09:04 AM

    Hi,

    Thank you for contacting us.

    To do it you need to get the Source Code of your form and then make the change, when redirecting to the Thank You page, open it in a new tab in the Browser, you just need to add as the example below : 

    <form target = "_blank" class="jotform-form" action="http://submit.jotformpro.com/submit/42094568623157/" method="post" name="form_42094568623157" id="42094568623157" accept-charset="utf-8">

    I  need for the submitter to be returned to the form to submit it to membership. 

    When the form is submitted, the user is redirected to PayPal to complete the payment, the only way to edit the submission is sending the edit link on an email, this link will help you setting up an Autoresponder : http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    And this guide will help you, adding the Edit Link in the email : http://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

    Please, let us know if you need further assistance while doing it, we will be glad to help you.

    Regards.

     

  • Profile Image

    Answered by mlunderhill on December 15, 2015 at 03:45 PM
    I cannot find where to place the target = "_blank" parameter in my source
    code to make "Submit" for going to PayPal go to a new window for
    processing, leaving my website form available in the original window.
    type="text/javascript">

    type="text/javascript">

    type="text/javascript">

    type="text/javascript">

    type="text/javascript">

    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 15, 2015 at 04:39 PM

    Hi,

    Please, paste the Source Code in a Text Editor, then you will find such code under the </style> tag :

    Let us know if it works for you.

    Regards.

  • Profile Image

    Answered by mlunderhill on December 15, 2015 at 05:45 PM
    Didn't work on my page http://underhillsociety.org/cpage.php?pt=50.
    Mel
    ...
  • Profile Image

    Answered by mlunderhill on December 15, 2015 at 05:45 PM
    Here is my source code:
    type="text/javascript">
    type="text/javascript">
    type="text/javascript">
    type="text/javascript">
    type="text/javascript">
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 15, 2015 at 09:40 PM

    Hi,

     

    I checked your site and I noticed that you have already added a in the <form> tag.

     

    Can you test again your form and see if it will work now?

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by mlunderhill on December 15, 2015 at 10:45 PM
    That was the condition of my coding when I tried and it failed! This coding took me directly to PayPal in the same window of my form. I would like to be taken into PayPal in a new window leaving my form window available.
    Mel
    From My iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 16, 2015 at 12:22 AM

    Hi Mel,

     

    I am currently checking your form. I did a test submission to your form and I was able to see that when I submit the form it does not open the Paypal link to a separate window/tab. Please allow me to further investigate and check the issue. Will get back to you as soon as I get a result. 

     

    Regards.

  • Profile Image

    Answered by mlunderhill on December 18, 2015 at 02:45 PM
    I had to make a change to the form on
    http://underhillsociety.org/cpage.php?pt=50 and now the captcha field is
    acting up again.
    ...
  • Profile Image
    JotForm Support

    Answered by david on December 18, 2015 at 04:03 PM

    Unfortunately, it is not possible to open the PayPal window in a new tab.  You can, however, redirect them back to the form after they complete their payment. Please follow the steps below:

     

    1. Login into your PayPal account.

     

    2. Click on Profile and then My Selling Preferences

     

    3. Click on Update in Website preferences to redirect automatically.

    User can manually click on the Return link to get back to the form Thank You Page/URL.

    We provide the return link with the PayPal forms. The problem is that the PayPal ignores the return link unless the Auto Return is enabled on your PayPal Account Settings. Unfortunately, there is nothing we can do about it.

    Enter the URL of your form or the page you would like them directed to after they complete their payment. 

     

  • Profile Image

    Answered by mlunderhill on December 18, 2015 at 08:45 PM
    Why can't I copy my source code with either embed source code or iframe?
    Mel
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 18, 2015 at 10:26 PM

    Hi,

     

    To copy the embed source code or iFrame of your form, just click the Copy Code button found at the bottom of the Publish wizard. You can check the demo below.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by mlunderhill on December 18, 2015 at 11:45 PM
    What I am saying is that the copy code button doesn't work. It's not acknowledging that it copied to clipboard.
    Mel
    From My iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 19, 2015 at 01:37 AM

    Hi Mel,

     

    May I know what browser are you using to get the embed code of your form? Can you try it on a different browser and see if it will work there? We recommend you to use the Chrome or Firefox.

     

    Do let us know if the issue still persists.
    Regards.

  • Profile Image

    Answered by mlunderhill on December 19, 2015 at 11:45 AM
    I've been using Firefox all along. Now it's working this morning!
    I tried all day yesterday and could not get it to acknowledge the source
    was saved to clipboard.
    Thank you for bearing with me, mysteries will happen.
    Mel
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on December 19, 2015 at 01:18 PM

    That's great to know, Mel. Please contact us again if we can help in any way.