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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Few submissions does not have the file download URL of files uploaded through Drag and Drop Upload widget.

    Asked by sjreynolds on December 14, 2015 at 09:31 AM

    The image uploaded for a few of our requests seems faulty. We have some images in our inbox that cannot be clicked on/ acesssed - the links just routes us to the main inbox page. The id's for each submission this happened with are bellow: 

     

    325393320013324094
    325396501013583661
    325397830013914040

     

     

    Page URL:
    https://jotformeu.com/form.php?formID=53151898908367&amp;sid=325393320<br/>013324094&amp;mode=edit

    table inbox in cannot
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 14, 2015 at 12:30 PM

    Hello sjreynolds,

    I'm sorry for the trouble caused to you.

    I did check your form's submissions and it seems in the "Drag and Drop Upload" widget, the uploaded file names are captured correctly but not the download URL. 

    It seems some of the files were not uploaded correctly but let me report it to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by TitusN on December 22, 2015 at 05:32 AM

    Hello, 

    We've updated the widget with a fix that prevents that from happening again. 

    This was caused by failed uploads on the backend which the widget did not pick up on, and still supplied a clickable URL as a submission. 

    The files in question never completed the upload session.

    If it is possible, kindly the form users from those submissions to re-submit their files. 

    We sincerely apologize for this grave inconvenience.