Why is my forms disabled again?

  • Profile Image
    gabrieleorlini
    Asked on December 14, 2015 at 10:29 AM

    Hi,

    my form (or account?) is disabled again!!!

    It had happened yesterday, today again.
    If I can not have a reliable system, then it is better for me to change platform

    Can I've support?
    thanks

    Gabriele

     

  • Profile Image
    ashwin_d
    Answered on December 14, 2015 at 12:56 PM

    Hello Gabriele,

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    Upon taking a closer look at your form, I can confirm that it's not being used for any phishing activities. I have activated your account now. I'm sorry for the trouble caused to you. 

    Do try to sign in to your account and get back to us if you have any trouble.

    Thank you!

  • Profile Image
    gabrieleorlini
    Answered on December 15, 2015 at 03:09 AM

    Hi,

    But this is the second time in two days and I noticed by chance.
    Now I wonder: how many people have been unable to access the form because of your error?
    How many contact possibilities (the form in question allows a booking service) I have lost?

    I am very sorry that the service in question is not trustworthy...

  • Profile Image
    Sammy
    Answered on December 15, 2015 at 04:43 AM

    I think the issue was caused by the labels and titles of your form, any field pertaining to credit cards that is used outside a payment widget will trigger a phishing alert.

    If possible you can revise the name of your form as well as the Credit card logos image holder from cc_logos.

    This will reduce the phishing probability score.

  • Profile Image
    gabrieleorlini
    Answered on December 15, 2015 at 06:11 AM

    Ok,

    I have changed and re-named the form and added pictures of credit cards.

    I sincerely hope that does not have to intervene again

  • Profile Image
    ashwin_d
    Answered on December 15, 2015 at 07:17 AM

    Hello gabrieleorlini,

    I did check your form and did not find any issue with that. I believe, you should not have any trouble with your account.

    Thank you!

  • Profile Image
    gabrieleorlini
    Answered on December 15, 2015 at 07:27 AM

    ok....thanks again for the support! ;)

  • Profile Image
    Gabriele Orlini 
    Answered on December 15, 2015 at 10:54 AM

    NOTE: account suspended...AGAIN !!!!!!!!!!!!!!

    it's incredible!!! :(((((((((((((

  • Profile Image
    Kevin_G
    Answered on December 15, 2015 at 11:59 AM

    Hi Gabriele,

    I have moved your report to this thread : http://www.jotform.com/answers/725741

    We will assist you there.

    Thanks.