Problemas de envio

  • javibcn
    Asked on December 14, 2015 at 11:01 AM

    Buenas Tardes llevo comprobando 1 mes atras que tengo problemas con el formulario.

     

    Si relleno dos formularios no siempre llegan los mails al destino.

     

    Podriais informarme cual puede ser el problema

     

     

    Page URL: http://form.jotformeu.com/form/33074635026349
  • Ashwin JotForm Support
    Replied on December 14, 2015 at 1:30 PM

    Hello javibcn,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and the submission emails should be sent without any problem. 

    It seems you have several conditional email in your form but I did check our email logs for few email addresses and found the submission emails are being sent successfully but there are instances where email are getting failed. Please check the logs below:

    [2015-12-14 10:52:27] Submission #325917546622231967 Form #33074635026349 SENT to albert@horas.mecar-sl.com from noreply@jotform.com via AMAZONSES [2015-12-10 13:54:26] Submission #325582865475500569 Form #33074635026349 SENT to albert@horas.mecar-sl.com from noreply@jotform.com via AMAZONSES

    [2015-12-14 10:46:20] Submission #325917169622248595 Form #33074635026349 FAILED to j.medina@horas.mecar-sl.com from smtp:j.medina@horas.mecar-sl.com via SMTP
     [2015-12-14 10:44:31] Submission #325917070622367447 Form #33074635026349 SENT to j.medina@horas.mecar-sl.com from smtp:j.medina@horas.mecar-sl.com via SMTP
    [2015-11-12 07:07:56] Submission #323139274581648494 Form #33074635026349 SENT to j.medina@horas.mecar-sl.com from smtp:j.medina@horas.mecar-sl.com via SMTP

    [2015-11-12 06:40:30] Submission #323137628581316124 Form #33074635026349 SENT to j.medina@horas.mecar-sl.com from smtp:j.medina@horas.mecar-sl.com via SMTP 

    It seems the email alerts which is configured to send submission email through custom sender email are getting failed.

    I would suggest you to edit your email alerts and configure the "Sender email" as "noreply@jotform.com". That should most likely solve your problem. Please check the screenshot below on how to change the sender email of your email alert:

    Problemas de envio Image 1 Screenshot 20

    Hope this helps.

    Do get back to us if the issue persists even after changing the sender email.

    Thank you!