What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I emailed last week about a problem I am having...how long do I have to wait for a response?

    Asked by apexliverez on December 14, 2015 at 01:41 PM
    problem Week Long how
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    JotForm Support

    Answered by BJoanna on December 14, 2015 at 04:25 PM

    I have checked and you have posted question here on forum 5 days ago and it was answered by our Support Manager: http://www.jotform.com/answers/720687 

    Also I saw that you posted one more question today: http://www.jotform.com/answers/724930 

    Are you referring to that question? I have inspected your form and the reason why you are not receiving data about smoking question when you form is submitted is because you did not add that field and value of that field inside of you email Notification. You need to add that field van value of that field inside of email Notification setting and then you will receive data from that field. 

    Or you can simply create new Email Notification and delete old one. When you create new Notification all fields and values of fields will be automatically added inside of your Email Notification.

    Hope this will help. Let us know if you need further assistance.