What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Encrypted Forms: Input Masked fields are not decrypted

    Asked by amirrowaichi on December 14, 2015 at 01:45 PM

    Hello, just encountered this issue on my form too - is there a known workaround as we have a lot of data that's not unusable?

    Should there not be a warning when encrypting or enabling the input mask if this is a known issue?

  • Profile Image
    JotForm Support

    Answered by Mike on December 14, 2015 at 01:51 PM

    Thank you for your reminder. The previous ticket is still open, and also an additional report has been attached to this thread. We are sorry for the inconveniences you are facing due to that bug.

    This thread will be updated once we have any news.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 27, 2016 at 09:42 AM


    We are very sorry for the long wait, but this bug is now fixed.

    Please feel free to contact us again should you have any other issues or concerns.