What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Link is not working. Says form is disable, but it is not.

    Asked by chrisfaith on December 14, 2015 at 02:15 PM

    https://form.jotform.com/53475596959175

     

     

    When linking to this form, an error message is given that it is disabled. However, I have checked multiple times and the form is not disabled. 

     

    Thanks for your help.

    Page URL:
    https://form.jotform.com/53475596959175

    JotForm message checked thanks
  • Profile Image
    JotForm Support

    Answered by Mike_G on December 14, 2015 at 04:57 PM

    I have checked your forms on your account and everything seems to be fine. I just noticed that there are forms on the account that are just headers and a submit button. I have also seen that the form you have included on your post has the word "Facebook" in it on the header. I have inspected the form and everything seems good.

    I just would like to inform you that we have a phishing detector that scans every form on every user's account. If there are any forms that might be used or suspected of any phishing activity, like stealing login credentials or any sensitive information like credit card info, it automatically mark that form and auto-suspend the account. 

    Anyway, I have removed the auto-suspension on the account and whitelisted the forms. You should be able to view your forms.

    Thank you.