What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Please try first doing the re-integration process.
#1 Remove the existing Google Spreadsheet integration on the form
#2 Save the form
#3 Add back the integration by following the steps on the user guide:
#4 Save the form.
#5 Check on your Google docs account. The existing submission data should be transferred again to the Google Spreadsheet.
New incoming submissions should resume adding again to the Google spreadsheet.
Let us know if issue persist.
thanks. that worked. does this disconnection happen frequently?? or is it
caused by something we can prevent? this form is used on our website and
cannot have any downtime.
Please accept our apologies for the inconvenient.
It should not happen again , we understand your concern and our developers are always working to improve Integrations.
But, if you get it again, please contact us, we will be happy to assist you.