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  • Profile Image

    auto-responder emails not being sent out

    Asked by rheersink on December 14, 2015 at 08:25 PM

    the form on this page seems to work fine and we get the notifier email but the auto-responder is not going out - http://www.healthworksclearlake.com/np.html 

     

    please help get this working again

     

    Thanks 

    Page URL:
    http://www.healthworksclearlake.com/np.html

    not being sent auto responder
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    JotForm Support

    Answered by Welvin on December 15, 2015 at 12:37 AM

    You are currently using a custom email address as the sender email of the form. Please try switching it back to our default and check if it's still not working for you. But if it's working, then your email doesn't support the method. I would suggest adding it as SMTP instead of the verification:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Please simply reply to this thread if you need any further assistance regarding this matter.