What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can I not see the theme for my survey in Google Chrome?

    Asked by 16pedigoj on December 15, 2015 at 10:48 AM

    I have created my survey and I am not able to see the theme for it.

     

    Survey

    Page URL:
    https://form.jotform.com/53484059208156

    form theme
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    JotForm Support

    Answered by Mike on December 15, 2015 at 11:56 AM

    It looks like that theme is already applied to your form.

    If there are still any issues, please kindly provide us with additional information on your inquiry.

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    Answered by 16pedigoj on December 15, 2015 at 12:18 PM

    Would you happen to know why I can not see it on google chrome? I have seen it working on mozilla firefox, but not working on chrome.

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    JotForm Support

    Answered by Mike on December 15, 2015 at 12:46 PM

    I have checked with Chrome on Windows and Mac and it does work here.

    If you use any Chrome extensions, try disabling them to see if there are any differences.

    Also, check a Chrome Developer Console to see if there are any errors related to the form.

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    Answered by 16pedigoj on December 15, 2015 at 12:53 PM

    Alright, When I go to the console for it, I only get this error

     

    Uncaught TypeError: Cannot read property 'appendChild' of null

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    JotForm Support

    Answered by Mike on December 15, 2015 at 01:23 PM

    Can you please also check a Network tab? Is there are any files in red (not loaded)?

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    Answered by 16pedigoj on December 15, 2015 at 02:12 PM

    None of them are in red, Sorry for the late reply.

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    JotForm Support

    Answered by Welvin on December 15, 2015 at 02:38 PM

    How about in Incognito Mode in Chrome? Please try it. The form is working well on my end:

    If it works in incognito, then try clearing your forms cache (https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache) then view the form again in regular window.

    Let us know if that helps.

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    Answered by 16pedigoj on December 15, 2015 at 02:55 PM

    I can not go into incognito mode, due to school computer issues. I have cleared the cache and it still does not show up. It may be a fluke with my internet, It works on others in the area's computer. It also works on mozilla firefox. I should be fine for now. If I run into any more issues involving other computers. 

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    JotForm Support

    Answered by Welvin on December 15, 2015 at 03:29 PM

    It could be a browser specific since it's working to some other computers. Anyways, glad that you're good now. Please contact us again if there are any problems.