some questions fade to gray when not in use, but not others

  • mdomingue
    Asked on December 15, 2015 at 10:50 AM

    please help!

  • Kiran Support Team Lead
    Replied on December 15, 2015 at 12:00 PM

    I'm not sure if I understand your query correctly. Do you mean to say that the forms in your account are fade to gray? If so, the form may be have been disabled. In order to enable the forms, please select the form in My Forms view and click on More to enable the form.

    some questions fade to gray when not in use, but not others Image 1 Screenshot 20

    Hope this information helps! Let us know if you are referring to something different or need any further assistance. We will be happy to help.

  • mdomingue
    Replied on December 15, 2015 at 3:07 PM

    Thanks Kiran, but that's not quite what I mean. 

    Certain questions on the form appear in black at all times. Others appear in gray until they are hovered over, then they turn to black. If you unhover that question, it returns to gray. This is happening to most, but not all of my questions. Here's a link to the form: https://form.jotform.co/51405697152860

    Thanks for taking a look.

  • David JotForm Support
    Replied on December 15, 2015 at 3:53 PM

    I checked several of the fields in your form and the all appear the same when selected or not.  Would you mind letting us know which fields specifically are giving you trouble?  Please provide a screenshot of the issue if possible:

    http://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

  • mdomingue
    Replied on December 15, 2015 at 4:24 PM

    Sure, please see attached. The questions that are giving me an issue are:

    Will the hotel agree to waive all corkage fees with an increased F&B minimum. If so, what minimum would be required?

    and

    Will the hotel provide complimentary wireless internet in the guest rooms?

    some questions fade to gray when not in use, but not others Image 1 Screenshot 20

  • David JotForm Support
    Replied on December 15, 2015 at 4:41 PM

    You have added CSS to change the label color for some, but not all of your fields:

    http://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    }#id_2 {
    text-align : center;
    }#label_4 {
    color : rgb(89, 89, 89);
    }#label_6 {
    color : rgb(89, 89, 89);
    }#label_8 {
    color : rgb(89, 89, 89);
    }#label_10 {
    color : rgb(89, 89, 89);
    }#label_12 {
    color : rgb(89, 89, 89);
    }#label_18 {
    color : rgb(89, 89, 89);
    }#label_22 {
    color : rgb(89, 89, 89);
    }#label_24 {
    color : rgb(89, 89, 89);
    }#label_26 {
    color : rgb(89, 89, 89);
    }#label_30 {
    color : rgb(89, 89, 89);
    }#label_32 {
    color : rgb(89, 89, 89);
    }#label_34 {
    color : rgb(89, 89, 89);
    }#label_36 {
    color : rgb(89, 89, 89);
    }#label_38 {
    color : rgb(89, 89, 89);
    }#label_42 {
    color : rgb(89, 89, 89);
    }#label_44 {
    color : rgb(89, 89, 89);
    }#label_54 {
    color : rgb(89, 89, 89);
    }#label_56 {
    color : rgb(89, 89, 89);
    }#label_60 {
    color : rgb(89, 89, 89);
    }#label_62 {
    color : rgb(89, 89, 89);
    }#label_64 {
    color : rgb(89, 89, 89);
    }#label_66 {
    color : rgb(89, 89, 89);
    }#label_68 {
    color : rgb(89, 89, 89);
    }#label_70 {
    color : rgb(89, 89, 89);
    }#label_72 {
    color : rgb(89, 89, 89);
    }#label_74 {
    color : rgb(89, 89, 89);
    }#label_76 {
    color : rgb(89, 89, 89);
    }#label_78 {
    color : rgb(89, 89, 89);
    }#label_80 {
    color : rgb(89, 89, 89);
    }#label_82 {
    color : rgb(89, 89, 89);
    }#label_86 {
    color : rgb(89, 89, 89);
    }#label_88 {
    color : rgb(89, 89, 89);
    }#label_90 {
    color : rgb(89, 89, 89);
    }#label_92 {
    color : rgb(89, 89, 89);
    }#label_94 {
    color : rgb(89, 89, 89);
    }#label_96 {
    color : rgb(89, 89, 89);
    }#label_98 {
    color : rgb(89, 89, 89);
    }#label_100 {
    color : rgb(89, 89, 89);
    }#label_102 {
    color : rgb(89, 89, 89);
    }#label_104 {
    color : rgb(89, 89, 89);
    }#label_106 {
    color : rgb(89, 89, 89);
    }#label_110 {
    color : rgb(89, 89, 89);
    }#label_114 {
    color : rgb(89, 89, 89);
    }#label_116 {
    color : rgb(89, 89, 89);
    }#label_118 {
    color : rgb(89, 89, 89);
    }#label_120 {
    color : rgb(89, 89, 89);
    }#label_122 {
    color : rgb(89, 89, 89);
    }#label_124 {
    color : rgb(89, 89, 89);
    }#label_126 {
    color : rgb(89, 89, 89);
    }#label_128 {
    color : rgb(89, 89, 89);
    }#label_130 {
    color : rgb(89, 89, 89);
    }#label_132 {
    color : rgb(89, 89, 89);
    }#label_134 {
    color : rgb(89, 89, 89);
    }#label_136 {
    color : rgb(89, 89, 89);
    }#label_138 {
    color : rgb(89, 89, 89);
    }

    Removing all that changed the field labels back to black.  Then you can add this code to change all the labels to grey:

    form-label {
    font-weight : bold;
    color : black !important;
    }

    Or change the color to whatever you would like.  This is the resulting form:

    https://form.jotform.com/53486082463965

    You can clone it to your own account if you would like:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

     

  • mdomingue
    Replied on December 15, 2015 at 4:52 PM

    Fantastic!! Thank you for your help!!!

  • David JotForm Support
    Replied on December 15, 2015 at 6:06 PM

    You are very welcome.  If there is anything else we can assist you with, let us know and we will be happy to help.