What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to decrypt form entries of encrypted form

    Asked by Kay Birden  on December 15, 2015 at 12:12 PM

    Our Jotforms were encripted for security purposes and now ever WE can't see them.

    HELP!!  Please respond as soon as possible. The administrator over our Jotforms account was experimenting with how to encrypt our Volunteer Application forms for security purposes. We require our applicants to provide their social security numbers for background checks and she wanted to see how we could make it secure to protect these social security numbers. However, now, no one can see the forms and she doesn't know how to change this. Please forward instructions to either myself or our administrator, Courtney Stahlman at:  courtney.stahlman@beachchurchjax.com. Thank you in advance for your prompt reply.

    encrypted form decrypt form
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    JotForm Support

    Answered by Mike on December 15, 2015 at 01:16 PM

    Thank you for contacting us.

    Are you referring to this volunteer application form with encrypted entries? If so, you will need to upload a private key file (usually named jotform.key) on submissions page to decrypt the form entries. The file is downloaded when the form encryption is enabled, so you should look for it on computer(s) from which the encryption was enabled.

    More information about encrypted forms available in the following guide.

    What are Encrypted Forms and how to use them as expert?

    In case you cannot access the beachchurchjax JotForm account at all, please let us know.

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    Answered by beachchurchjax on December 15, 2015 at 03:43 PM

    Hye Mike- COurtney Stahlman Here.

     

    Yes we are referring to that form.

    I have three keys. because i encrypted and then un encrypted. For 4 of the form responses i can see their info, but i didn't have to enter the key or anything, it just showed up. 

     

    But there are about 6 forms i still can't see the info. When i click on the link that was sent to our email, it opens in my browser and is still encrypted.

     

    Help please

     

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    JotForm Support

    Answered by BJoanna on December 15, 2015 at 04:47 PM

    If you have three keys, try with all three to see if you are able to decrypt your data. You need to use right jotform key. 

    Check the Downloads folder on your computer to see if the key file is there.

    On Windows it can be accessed with the next path in Explorer.

    %HOMEPATH%\Downloads

    And on Mac with Finder.

    You can also find instructions inside of this guide: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert

    Please be noted that if you loose the encryption key, it is not possible to recover it as we do not store the key on our server.

    Hope this will help. Let us know if you need further assistance.

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    Answered by beachchurchjax on December 16, 2015 at 01:07 PM

    So i Found my keys. and i have three of them. only 5 of my forms are showing up.

    Nothing is popping up asking for key. Please help.

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    JotForm Support

    Answered by Mike on December 16, 2015 at 01:33 PM

    Your browser can store one JotForm private key at a time. So I would like to suggest checking the data with different keys.

    In order to remove current private key, you will need to clear your browser local storage.

    For example, in Chrome you can delete individual local storage data by loading:

    chrome://settings/cookies

    See the next screenshot.

    Once you remove the Local Storage data, you can reload form Submissions page and it will ask you to upload another private key file. Repeat the same steps with other keys to see if one of them works for that specific form. Thank you.