- Kay BirdenAsked on December 15, 2015 at 12:12 PM
Our Jotforms were encripted for security purposes and now ever WE can't see them.
HELP!! Please respond as soon as possible. The administrator over our Jotforms account was experimenting with how to encrypt our non profit volunteer application forms for security purposes. We require our applicants to provide their social security numbers for background checks and she wanted to see how we could make it secure to protect these social security numbers. However, now, no one can see the forms and she doesn't know how to change this. Please forward instructions to either myself or our administrator, Courtney Stahlman at: email@example.com. Thank you in advance for your prompt reply.
- JotForm SupportMikeAnswered on December 15, 2015 at 01:16 PM
Thank you for contacting us.
Are you referring to this volunteer application form with encrypted entries? If so, you will need to upload a private key file (usually named jotform.key) on submissions page to decrypt the form entries. The file is downloaded when the form encryption is enabled, so you should look for it on computer(s) from which the encryption was enabled.
More information about encrypted forms available in the following guide.
In case you cannot access the beachchurchjax JotForm account at all, please let us know.
- beachchurchjaxAnswered on December 15, 2015 at 03:43 PM
Hye Mike- COurtney Stahlman Here.
Yes we are referring to that form.
I have three keys. because i encrypted and then un encrypted. For 4 of the form responses i can see their info, but i didn't have to enter the key or anything, it just showed up.
But there are about 6 forms i still can't see the info. When i click on the link that was sent to our email, it opens in my browser and is still encrypted.
- JotForm SupportBJoannaAnswered on December 15, 2015 at 04:47 PM
If you have three keys, try with all three to see if you are able to decrypt your data. You need to use right jotform key.
Check the Downloads folder on your computer to see if the key file is there.
On Windows it can be accessed with the next path in Explorer.
And on Mac with Finder.
You can also find instructions inside of this guide: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert
Please be noted that if you loose the encryption key, it is not possible to recover it as we do not store the key on our server.
Hope this will help. Let us know if you need further assistance.
- beachchurchjaxAnswered on December 16, 2015 at 01:07 PM
So i Found my keys. and i have three of them. only 5 of my forms are showing up.
Nothing is popping up asking for key. Please help.
- JotForm SupportMikeAnswered on December 16, 2015 at 01:33 PM
Your browser can store one JotForm private key at a time. So I would like to suggest checking the data with different keys.
In order to remove current private key, you will need to clear your browser local storage.
For example, in Chrome you can delete individual local storage data by loading:
See the next screenshot.
Once you remove the Local Storage data, you can reload form Submissions page and it will ask you to upload another private key file. Repeat the same steps with other keys to see if one of them works for that specific form. Thank you.
- PlanoBrickHouseAnswered on February 12, 2017 at 06:58 PM
I have clear my cache and the submissions tab doesn't ask for a key. Just loads encrypted data. How can you for it to request a key?
- IanAnswered on February 13, 2017 at 12:32 AM
Please try a different browser and follow the steps again suggest by my colleague.
How this helps.