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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are submissions limited to a specific number per year on plans?

    Asked by alexanderchai on December 15, 2015 at 12:22 PM


    May I know for the package you offer in https://www.jotform.com/pricing

    1. You stated for Starter, 100 submissions are available, and for Bronze, 1000 submissions are available.  Does it mean I have a limited amount of submission in one year, based on different package?

    2. Besides, there is also different number of Sub-user Account.  What does it mean?

    3. Is there any limitation to number of online payment transaction for each package?

    Thank you!

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    Answered by Ben on December 15, 2015 at 01:12 PM

    I would like to say first that we can only assist with one issue / question per thread, so I have moved your other 2 questions to new threads.

    These are the threads:

    http://www.jotform.com/answers/725827 - For Sub-User Accounts

    http://www.jotform.com/answers/725829 - For payment submissions.

    We will be answering both shortly.

    Now in regards to the number of submissions per package.

    On our pricing page you will see different numbers, like: 100 for free plan, 1.000 for Bronze, 10.000 for Silver plan and 100.000 for Gold plan.

    Now these are monthly limits. What this means is that even if you subscribe to a yearly plan, each month you will have the amount of submissions available as shown above.

    Each 1st of the month is also the reset day when all of the counters go back to 0, so that you can again use up to the same number as allowed by your plan.

    Do let us know if you have any additional questions in regards to this and we would be happy to answer them and as mentioned, we will be answering your other questions shortly.