What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel account

    Asked by mdalert on December 15, 2015 at 01:27 PM
  • Profile Image

    Answered by victor on December 15, 2015 at 01:45 PM

    Sorry that you wish to cancel your account with us, specially since you just started yearly subscription.

    While reviewing you account, I noticed that you are using paypal. To proceed, you need to first cancel you subscription in paypal. You may do this by:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    If you require additional information or assistance, please let us and we will be glad to help.