submissions disappeared

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    aninfinitemind
    Asked on February 02, 2012 at 11:49 AM

    We used your service to sign up attendees for our conference. When it came time to print the attendee list, we noticed many submissions were suddenly missing.  We had copies of the attendees in our email from the notifications but they were no longer in the system here. This is very frustrating. Not only did it cause a huge issue at the conference, it hurts our ability to chart and graph our attendees.  If this issue is not fixed, we will no longer use this servive. 

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    NeilVicente
    Answered on February 02, 2012 at 12:22 PM

    We are extremely sorry for any troubles caused by this issue. Have you tried logging in to https://secure.jotform.com to check for the missing submissions?

    If not, please do, then let us know if the submissions are there or not.

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    aninfinitemind
    Answered on February 02, 2012 at 01:42 PM

    I did that too. They are not there. It was all very frustrating because I am not sure how some ended up in the general jotform and some were on the seperate secure site. Shouldn't they all be in the same place?  To make our master list, we had to jump between both sites which was confusing and still there are many missing. 

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    NeilVicente
    Answered on February 02, 2012 at 03:37 PM

    Sorry about that. I have submitted a ticket to notify our development team about your issue. You will be contacted once they become available.

    Please respond to this message with the following information:

    - name or url of the affected form
    - field data to identify the missing submissions