What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I receive an email when there is an incomplete payment submission?

    Asked by blueskywlw on December 15, 2015 at 03:12 PM

    Is there any way to receive an email when an incomplete payment /pending submission is received? I would like to receive a notification so I can contact my customers.

    Page URL:
    https://form.jotform.com/blueskywlw/WFAFFOrderForm

    Screenshot
    email receive pending submission pending
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    JotForm Support

    Answered by BDAVID on December 15, 2015 at 03:58 PM

    Yes, please check this guide: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    Also enable Paypal IPN(Instant Payment Notification): http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    Please open a new thread if you need anything else, we will be glad to assist you.