What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Disputes on Digital Goods

    Asked by commercialkings on December 15, 2015 at 03:28 PM

    I sometimes get unathurized transaction disputes (people stealing), and I lose every time, because I have a hard time verifying to the bank that the card was indeed used by the card holder. Is there anything I can add to my forms to help me in this verification process? So that maybe I can start winning some of these credit card disputes? 

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    JotForm Support

    Answered by jonathan on December 15, 2015 at 05:18 PM

    You should enable IPN in your Paypal Pro payment form.

    user guide: -How-to-Enable-IPN-for-Paypal-Pro

    This way you will get instant notification and will see the Transaction ID# as well. This info data will be useful in your settling disputes.

    Please review also the user guide on  Paypal-Incomplete-Payments-FAQ to get a better understanding on incomplete payments as well.

    Hope this help. Let us know how we can be of further assistance.