Disputes on Digital Goods

  • Profile Image
    Asked on December 15, 2015 at 03:28 PM

    I sometimes get unathurized transaction disputes (people stealing), and I lose every time, because I have a hard time verifying to the bank that the card was indeed used by the card holder. Is there anything I can add to my forms to help me in this verification process? So that maybe I can start winning some of these credit card disputes? 

  • Profile Image
    Answered on December 15, 2015 at 05:18 PM

    You should enable IPN in your Paypal Pro payment form.

    user guide: -How-to-Enable-IPN-for-Paypal-Pro

    This way you will get instant notification and will see the Transaction ID# as well. This info data will be useful in your settling disputes.

    Please review also the user guide on  Paypal-Incomplete-Payments-FAQ to get a better understanding on incomplete payments as well.

    Hope this help. Let us know how we can be of further assistance.