What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Free Service vs. Paid

    Asked by Jason Good  on December 15, 2015 at 03:39 PM

    Good day, we are not sure what kind of response we will get.  We are going to test this with the free option.  My question is what happens when we do finally hit 100 or more submissions per month.  Does it reject the 101st submission or give us the ability to upgrade?  Thanks!

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    JotForm Support

    Answered by BJoanna on December 15, 2015 at 04:27 PM

    Thank you for contacting us. 

    For free accounts monthly limit is 100 submissions. If you go over 100 submissions all of your forms will be disabled. You user will not be able to open your form and to submit it. 

    If that happens you can upgrade your account to any of the paid plans to get higher limits and to enable your forms immediately. You can find more about different account type on our pricing page.

    However if you don't want to upgrade, you have to wait until your submissions counter resets to zero which will be on every first day of the following month.

    Hope this will help. Let us know if you need further assistance.