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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how can I load image files in the smartphone form how do I solve ???como posso fazer carregar imagem de arquivos no formulario pelo smartfone como fa

    Asked by andersonmacedo on December 15, 2015 at 04:39 PM
    smartphone solve in how
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    JotForm Support

    Answered by Kevin_G on December 15, 2015 at 06:09 PM

    Hi,

    You can add images to your form using the Image field under the Form Tools : 

    Once added you will get this window, select the way you will add the image : 

    Also if you are looking to make your form responsive, you can do it by following this guide : http://www.jotform.com/help/311-How-to-make-Forms-Mobile-Responsive 

    Or adding this widget : http://widgets.jotform.com/widget/mobile_responsive 

    This guide will help you adding a widget to your form : http://www.jotform.com/help/252-How-to-Add-a-Widget-to-your-Form 

    Let us know if it is what you are looking for, if not, please provide us more details about what are you trying to achieve as well as the link to your form.

    Regards.

     

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    Answered by andersonmacedo on December 15, 2015 at 06:46 PM
    this option is not to have trouble, and put option file upload !!! for it in the form fuciona when not using the form when using the smartphone to select
    Enviado do Outlook Mobile
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    JotForm Support

    Answered by Chriistian on December 16, 2015 at 01:22 AM

    Hi,

     

    Are you referring to this form - http://www.jotformz.com/form/53484107551656? Do you mean that the upload field in your form is not working in mobile? I tried to access the form in an android device but I was not able to replicate the issue. I was able to select a file to upload using my device. 

    Are you still encountering this issue? If so, may I know what device are you using when you encounter the issue? If you have embedded your form in your website, please provide to us the exact URL where you have embedded your form so we can further check the issue.

     

    We will wait for your response.
    Regards.

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    Answered by andersonmacedo on December 16, 2015 at 02:45 PM
    the ploblema and mobile app tested in two smartphone and can not form created for an application, please help me
    Enviado do Outlook Mobile
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    Answered by victor on December 16, 2015 at 03:14 PM

    Desculpe, não entendemos completamente seu problema. Se preferir, você pode nos dizer em Portugues.

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    Answered by andersonmacedo on December 16, 2015 at 03:45 PM
    Boa tarde,
    Esse formulário desenvolvi pra um aplicativo para celular não para site, então a utilizar o APP no smartphone ele funciona perfeitamente mas a opção de upload de fotos pelo celular não funciona aperta e não abri para selecionar foto.
    Enviado do Outlook Mobile
    ...
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    JotForm Support

    Answered by BDAVID on December 16, 2015 at 04:50 PM

    To upload from mobile devices, I would recommend you to use the Filepicker widget: http://widgets.jotform.com/widget/filepickerIO

    Let us know if you need more help, we will be glad to assist you.

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    Answered by andersonmacedo on December 17, 2015 at 10:45 AM
    Bom dia!!
    conseguir colocar porem pelos Smartfones continua sem carrega arquivo,gostaria de saber como configura para carregar foto do dispositivo. nao apenasde redes sociais
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by BDAVID
    To upload from mobile devices, I would recommend you to use the Filepicker widget: http://widgets.jotform.com/widget/filepickerIO
    [https://shots.jotform.com/welvin/shots/07-05-2014-yldngukfji.png]
    Let us know if you need more help, we will be glad to assist you.
    View this thread on browser » Unsubscribe Thread
    1450302618
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    JotForm Support

    Answered by KadeJM on December 17, 2015 at 11:44 AM

    As David has suggested the Filepicker Widget is the best way to attach and upload photos from a mobile device.

    It should allow you to tap the upload field at which point you can find a photo in your photo library or take a new one to which would then attach the image depending on your preference.

    If you are still having issues with using the upload field on your mobile device then could you please tell us which smartphone model you are having this issue on?

     

    Screenshot is from Mobile Chrome on iPhone 6 - iOS 9.2 :

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    Answered by andersonmacedo on December 17, 2015 at 12:45 PM
    Esse formulário via web funciona upload mas uso ele em um aplicativo móvel ,testei no smartphone moto g motorola e Samsung gran prime ! O upload d foto não abre pra selecionar foto
    Link do APP abaixo ! (Aba vendas)
    applink.com.br/clicksale
    Enviado do Outlook Mobile
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    JotForm Support

    Answered by Kevin_G on December 17, 2015 at 01:01 PM

    Hi,

    I have tried to use the widget in the link you provided and I'm able to see the Filepicker widget  : 

    Could you share us a screenshot about what you see when trying to upload the image ? 

    This guide will help you to upload images in your answer : https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum 

    Please, let us know and we will be glad to assist you.

    Regards.

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    Answered by andersonmacedo on December 17, 2015 at 01:45 PM

    ao apertar selecionar arquivo nada acontece!!!! esse aplicativo móvel utilizado no Smartphone,para utilizar deve ser feito download do app !!! feito no dispositivo móvel.
    [cid:c4edce2a-612c-4222-b785-322bc960f3b2]
    Assunto: Re: how can I load image files in the smartphone form how do I solve ???como posso fazer carregar imagem de arquivos no formulario pelo smartfone como fa�
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Kevin_G
    Hi,
    I have tried to use the widget in the link you provided and I'm able to see the Filepicker widget :
    [https://www.jotform.com/uploads/forum/Kevin_G/14503751911.png]
    Could you share us a screenshot about what you see when trying to upload the image ?
    This guide will help you to upload images in your answer : https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum
    Please, let us know and we will be glad to assist you.
    Regards.View this thread on browser »
    Unsubscribe Thread
    1450375287
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    JotForm Support

    Answered by david on December 17, 2015 at 02:48 PM

    If you have having trouble on Android, try using FireFox as your browser.  Both the stock web browser and Chrome have trouble uploading file through the forms.  However, FireFox seems to work on almost every device.

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    Answered by andersonmacedo on December 17, 2015 at 03:45 PM
    Você não entendeu e um aplicativo não um site web ,ele tem q funcionar através do aplicativo, mandei link do APP para vc ver (instala no smartphone) applink.com.br/clicksale
    Enviado do Outlook Mobile
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    JotForm Support

    Answered by Kevin_G on December 17, 2015 at 05:02 PM

    Hi,

    Have you removed the upload field from your form ? 

    I made a test in my PC and in a mobile device using Android. 

    Could you please add again the field and let us know via this thread, so we will make a test uploading a file in your form.

    Thanks.

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    Answered by andersonmacedo on December 17, 2015 at 05:45 PM
    pronto a função de upload esta no aplicativo pode dar uma olhada !!! ela não funciona no Smartphone,
    ________________________________
    De: JotForm
    Enviado: quinta-feira, 17 de dezembro de 2015 20:01
    Para: andersomdimacedo@hotmail.com
    Assunto: Re: how can I load image files in the smartphone form how do I solve ???como posso fazer carregar imagem de arquivos no formulario pelo smartfone como fa�
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    [https://cms.jotform.com/uploads/image_upload/image_upload/global/9260_150X150.jpg]
    Form Builder · JotForm
    www.jotform.com
    JotForm's form builder helps you create & publish online forms anywhere, anytime without writing a single line of code. Free without ads!
    Answered by Kevin_G
    Hi,
    Have you removed the upload field from your form ?
    I made a test in my PC and in a mobile device using Android.
    [https://www.jotform.com/uploads/forum/Kevin_G/14503896931.png]
    Could you please add again the field and let us know via this thread, so we will make a test uploading a file in your form.
    Thanks.
    View this thread on browser » Unsubscribe Thread
    1450389742
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    JotForm Support

    Answered by Kevin_G on December 17, 2015 at 07:11 PM

    Hi,

    Thank you, I have downloaded the app and I'm not able to upload a file, when I click on the upload button the app is closed suddenly, is this the same issue you are getting ? 

    I have tried using the direct link to your form http://www.jotformz.com/form/53504199508662 

    And then, I'm able to upload the file, see my screenshot below:

    Please, try again re-embedding your form and let us know if it works, if not, please could you check your application, it could be an issue related to it.

    We will await your response.

    Thanks.

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    Answered by andersonmacedo on December 17, 2015 at 07:45 PM

    o problema e justamente este como você fez através do navegador ele funciona mas no dispositivo móvel através do aplicativo não abri para selecionar imagem, oque eu quero e uma forma de carregar imagem através do aplicativo um meio de que usuário do formulário possa me enviar via aplicativo a imagem.
    ...
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    JotForm Support

    Answered by Chriistian on December 17, 2015 at 09:21 PM

    Hi,

     

    As per testing the direct link of the form in a mobile device, the upload field is working fine. JotForm forms are meant to be used on browsers (mobile or desktop). Using a browser in an android device, the upload field works as intended. However, on your mobile app, it does not work. There might be issues on how you have embedded the form in your app. It is highly likely the software you used to create the app does not permit html forms from accessing the device's file system. I would suggest  you to contact the developer of the software you have used to create the mobile app for further assistance.

     

    Regards.