Customers complaining that the form will not allow them to submit...

  • imgraphicscmyk
    Asked on December 15, 2015 at 6:03 PM

    Customers complaining that the form will not allow them to submit, stating that an error message pops up telling them they are not allowed to submit more than one form from this computer.  

    This issue has come up at least 3 times in the past couple of months and I have no way to figure out what's going on or how to go about correcting it.  I've told my customers to clear their web browser cache and that didn't work either.  This issue has happened with Chrome, Safari and Firefox browsers.

    Is there a setting I am missing or is there something more sinister involved :)

  • Chriistian Jotform Support
    Replied on December 15, 2015 at 9:09 PM

    Hi,

     

    I checked your form - http://www.jotformpro.com/form/50248554379968 and I noticed that the Unique Submission setting is set to Loose Check. The Unique Submission setting is used to prevent users from making multiple submissions. Please try to set this to No Check. 

    Customers complaining that the form will not allow them to submit Screenshot 20

     

    For more information, you can check this article: How to Set Unique Submissions on a Form.

     

    Do let us know if you need further assistance.
    Regards.

  • imgraphicscmyk
    Replied on December 15, 2015 at 9:45 PM
    OMG - thank you do much Chriistian!
    You're a life saver... so happy I am with JotForm great tech and forum
    support.
    :)
    --
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    *Randy Braunstein*
    /Creative Solutions Manager
    /
    *IM GRAPHICS
    *
    http://www.imgraphics.net
    24/7 VMail: 561-223-9423
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  • Chriistian Jotform Support
    Replied on December 16, 2015 at 12:05 AM

    You are most welcome. If you have any further question or concern, please feel free to contact us again. Regards.