What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Having trouble converting my form to pdf

    Asked by Crossbarx on December 15, 2015 at 06:11 PM

    I select "more" --> "create pdf form" and an error comes up after a few seconds 

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>558BBC4CF8BD0284</RequestId>
    <HostId>
    drwC0458XAcnkjIfdhHMccacwUv3pxCxvP4dMBHd82zSu8xIZKperohDjRngaUXW
    </HostId>
    </Error>
     
     
    Thanks for your help!
    style xml print message
  • Profile Image

    Answered by victor on December 15, 2015 at 08:35 PM

    Sorry for this inconvenience. I cloned your form and was able to reproduce the same issue you are having. I will forward this to our back end team. As soon as this is fixed and we have an update, you will be informed.

     

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    JotForm Support Manager

    Answered by Jeanette on December 16, 2015 at 12:27 PM

    It appears that long forms won't be fully converted to PDF,  some forms might work and some not.

    Our developers are very aware of this, but there is not a time frame for when this will be fixed. Or if they would decide to restrict converting webforms to fillable PDF to some extent and certain type of fields.

    Please read this general guide to know more about fillable PDF forms:

    http://www.jotform.com/help/312-Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator

  • Profile Image

    Answered by Crossbarx on December 16, 2015 at 01:45 PM
    Thanks!
    ...
  • Profile Image

    Answered by victor on December 16, 2015 at 02:17 PM

    On behalf of my manager, you are welcome. If you have any additional question or issue, please do not hesitate contacting us. We will be glad to help.

  • Profile Image

    Answered by Crossbarx on December 28, 2015 at 04:47 PM
    I did have one more question about this, How long is too long to convert my
    form to PDF? THanks!
    Zac Smalley
    *Program Director *
    *Cross Bar X Youth Ranch
    *
    *2111 County Rd. 222
    *
    *D**urango, CO 81303
    *
    *(970) 259-2716 *
    Isaiah 40:31* "For those who hope in the LORD** will renew their strength,*
    * they** will rise up on wings like eagles,**they will run and not grow
    weary,** they will walk and not be faint."*
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 28, 2015 at 06:02 PM

    Usually a simple contact form will be converted with no problem, however, a long survey will most likely show this problem.