What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Someone got the error MySQL server has gone away while trying to submit

    Asked by scorrado on December 15, 2015 at 06:17 PM
    server has gone away gone away
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    JotForm Support

    Answered by Chriistian on December 15, 2015 at 10:06 PM

    Hi,

     

    I cloned one of your form - http://www.jotform.us/form/51125870731148 but I was not able to replicate the issue. 

     

    Are you still encountering the issue? May I know if you have embedded your form in your website? If so, can you provide us the exact URL where you have embedded your form so we can further check the issue? If you can provide us a screenshot of the issue then that would be great. To add a screenshot on this thread, just follow the instructions provided in this article: How to add screenshots images to questions in support forum.

     

    We will wait for your response.
    Regards.